This guide offers best practices for public transportation operators, such as matatu owners, SACCOs, and staff, to serve passengers with disabilities better. These passengers, including those with mobility, vision, or hearing impairments, as well as hidden disabilities like cognitive or intellectual impairments, often face challenges due to inaccessible vehicle designs and spaces. By raising awareness and providing training for drivers, conductors, and other staff, this resource aims to address the specific transportation needs of persons with disabilities and create a safer and more comfortable travel experience for all.
for everyone.
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